I stepped again and stated, “What’s our true goal of the corporate?” What I wish to do is ensure that folks have entry to high-quality, reasonably priced well being care, and that we as an organization will help folks navigate the well being care system. As a result of we’re so central in folks’s lives, we have now the power to be much more central in folks’s lives. That’s the mark I actually wish to make, is to be a part of somebody’s on a regular basis life the place in the event that they’re wholesome, they’re participating with us to remain wholesome. If they’ve well being points, they’re participating with us in order that we will help handle and navigate that.
Are you able to give me give me some examples?
Properly, let’s simply begin with a pandemic, proper? So that you come to CVS in your check and we began that, you understand, approach again once you come to CVS in your vaccines. Now we have performed digital major care as a change in how folks suppose. We’ve added behavioral well being specialists to our shops, which is admittedly completely different. We’re going to maneuver into the enlargement of well being care providers. I don’t need folks to consider CVS Well being as simply that drugstore. I would like them to consider it being a well being care firm.
How huge of an issue is shoplifting in your shops proper now?
There are specific components of the nation which might be worse than others, however it’s not having a cloth influence on our monetary outcomes. It’s a security subject, nonetheless, for our workers. So one of many issues that we’ve performed is we’ve made extra investments in safety.
How is the labor scarcity affecting the corporate? Are you having a tough time hiring folks?
It’s a huge problem for us. Now we have elevated our wages. We paid pharmacy bonuses prior to now yr. We’ve performed huge hiring days. However it’s a fixed steadiness and a continuing battle.
You stated you have been going to lift your minimal wage to $15 an hour by this summer season. Is that proper?
We put it in in phases. So we’ve been rolling it out over time, and I don’t know that it’s sufficient. We clearly average wages in several components of the nation and I’m going to proceed to judge it.
What do you see as the simplest ways in which we may scale back well being care prices for on a regular basis Individuals? And what’s your organization’s function in doing that?
There’s a few issues. One is there’s the location of care. Our function is providing another website of care, both in our retail places, or within the house with digital connections. We’re coming into into the first care area as a result of we imagine that major care has actual important affect over the price of well being care.